When you receive your package open it immediately, inspect it and try on any wearable items. Call us with any issues you may have with the order immediately.
If you need to return something, please send an email to firstname.lastname@example.org or call us at 732.886.9556 within 2 days of receiving your order for an authorization # and return shipping address information. We will accept returns and exchanges if they meet the guidelines above and are within 2 days of delivery as long as you have received return authorization #. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way with the advertising tags intact).
Packages must be postmarked back to our office 3 days from the received delivery date. We require that you return your Product using a traceable method like UPS or Parcel Post. MLSC Games LLC will not accept returns sent COD. If the Product was damaged in transit, MLSC Games LLC requests that you hold the Product and original packaging and call us the same day you sign for it.
Shipping charges of any kind are non refundable. This includes any return shipping on exchanges.
Upon receipt and confirmation of the return, the customer's credit card/account will be credited for the amount of the purchase price of the item and the tax paid (if any), less shipping charges including return shipping. All orders returned will be charged a 15% restocking fee. All exchanges will be charged a new shipping/handling fee.
In cases of the wrong product, damaged or defective product being shipped by MLSC Games LLC, you may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped.
Unfortunately a small percentage of the products shipped may have defects or missing elements that make them incomplete. It is not our intention to sell these items but it is impossible for us to thoroughly inspect our manufacture prepackaged products. If your package contains a defective/damaged item call our customer service center to discuss a solution.
Receive the Wrong Item?
While we try hard to be perfect, we are only human. The reality is that sometimes we make mistakes in the fulfillment of orders. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) follow the instructions below.
Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an
unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
If you are exchanging merchandise for any other reason, follow the directions above and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or you received damaged merchandise. In this case, place a new order for the replacement item on our website and ship the original merchandise back via the U.S. Post Office with proof of delivery. Only by shipping through the Post Office will we be able to see your shipping charges and credit you for the correct amount. A refund for the original item and all shipping costs will be given as long as our guidelines are fully met.
Please call our Customer Service department to initiate a claim. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately if you need. In other cases that may not be possible. Replacement merchandise will be sent and charged until the original merchandise is received back to our warehouse. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us (assuming you don't wish to keep it). If you do wish to keep it, we will refund the difference in price between what you ordered and what you received (assumes the item you ordered is more expensive than what we shipped). If the item you received in error is more expensive and you wish to keep it, you may do so at no additional cost - our mistake.
Please Note: Claims for wrong items received must be made in writing within three (3) days of receipt of your order.
If you allow more than 3 days to go by after receiving your order before inspecting it, we're sorry but there is nothing we can do.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund less shipping charges. Additionally, if the package was refused for delivery, we will also assess a 15% re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.
Failed Delivery Attempts
Most of the carriers we use will make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.